Booking/Cancellation Policy

Important information about booking or cancelling your session.


-All booking must be paid for when booked, unless special arrangements have been made prior.

-All booking must be made at least 24 hours in advance to allow our tutors time to plan lessons.

-Our lessons will be first come, first serve. If you would like a regular time each week, we suggest purchasing your times well in advance as they do sell quickly when they become available, especially during testing windows (for LANTITE)

Cancellations and Rescheduling

- Rescheduling made with at least 48 hours notice will be changed to a different date or time, at no cost, assuming the date and time are available.Reschedules need to be rescheduled into the same week.  If the tutor doesn't have availability, then the lesson will either need to go ahead or will be forfeit .  Rescheduling with less than 48 hours notice will incur a 100% fee.  

-Cancellations due to change of mind will not be refunded but instead given a credit of use. We will credit you in the amount of remaining lessons, toward future lessons. Cash/monetary refunds for change of mind WILL NOT be  honoured as per consumer law.

Bookings may be moved up to 45 minuets to allow others to book in. This allows us to help as many per day as possible. By booking, you agree to this. 

Please keep the time in mind when messaging the business or our tutors. We ask that no messages are sent after 8pm, unless you have a one off late session or an emergency.